![]() ![]() The tester simulates different user actions on the site in order to see whether they work as intended. QA differs from user testing in that it is done before the website is published, and that it is done by a QA tester (not users). Ultimately, there is a comparison between the user experience and actual website usage and the developer’s, as well as the webmaster’s intended use and imagined user experience. It also involves finding what is unclear and what may be confusing to the user. User testing is simply observing and analyzing how users actually use and interact with the website and their opinions on the experience that they get while using it. Both may be aiming for the same goals (great user experience – UX and proper website functionality), but there are several differences between them. ![]() It is important to differentiate between quality assurance testing and user testing. Here is how it differs from other testing types: Like we mentioned, QA is a process, not a one time task. Its overarching concern is the quality of the overall site, which goes far beyond just fixing bugs. It starts as soon as the requirements for the website are laid out and culminates in testing. ![]() Note that QA begins way earlier, even before development begins. Website QA (Quality Assurance) can be defined as the process of testing a website in order to discover mistakes, errors or oversights that may not have been noted during web development or design before going live. With this article we will learn about the concept of site quality assurance, its importance, how it differs from testing, how to make sure that your site is high quality, some best practices to follow, and a QA checklist that you may adopt in order to make your work easier. Whether your website is an affiliate website, local business, SaaS, or plain vanilla HTML site, when people see errors, they will happily click the back button and you’ll never see them again. Their universal recommendation comes from an understanding of what’s “reasonable” to maintain quality, security, and improve the customer experience while not bogging down the potential for new development. The World Quality Report has recommended that companies keep the QA budget to 25% of development costs. The Systems Sciences Institute at IBM has reported that “the cost to fix an error found after product release was four to five times as much as one uncovered during design, and up to 100 times more than one identified in the maintenance phase.” 4% of customers complain directly to a company about a poor experience, and 91% of unhappy customers will simply leave without voicing their complaints. 67% of consumers cite bad experiences as reason for churn. Otherwise, your users will end up losing trust in your brand, resulting in the loss of revenue and leads. Your site needs to work like was intended to when you first built it. What tools can you use for your website QA?ĭropdowns, buttons, check boxes, input fields and forms How does QA differ from other testing types?įactors to consider when designing a QA process flow ![]()
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